Since June 1, Shanghai has fully resumed normal production and life order, implemented normalized management of epidemic prevention and control, and long-lost bank outlets have also returned one after another.
During the interview, the reporter learned that in order to welcome the resumption of work and production, various bank branches have made sufficient preparations, including cleaning and sterilization of business premises, equipment inspection, installation of digital sentries, and equipment of epidemic prevention materials.On the first day of resumption of work, many customers came to the outlets to handle business. Among them, there were many demands for personal financial services such as renewal of paper large-denomination certificates of deposit and pension collection.
On the first day of resumption of work, there is a high demand for personal financial services
On June 1, the business department of Bank of Shanghai Pudong Branch resumed business.Outside the business hall, customers who came to handle business line up in an orderly line and maintain a safe distance of 2 meters.In the hall, multiple business windows are open, intelligent self-service machines are operating normally, and staff regularly carry out disinfection work to effectively protect the health of customers.
"Because of the relatively long suspension of business before, customers' demand for over-the-counter business has accumulated more, and there are still more customers who came to handle business on the first day of resumption of work. Personal business has increased by 800 transactions in a single day. During the distribution day, we will usher in a relatively large business volume." said Zhang Zhen, deputy general manager of the business department of the Pudong branch of the Bank of Shanghai.
The reporter learned that in order to actively meet the business needs of customers, on the one hand, the business department of Shanghai Bank Pudong Branch has made cash preparations and personnel arrangements in advance. Today, all employees arrived 2 hours earlier than usual to conduct business drills to ensure various businesses. successful development.On the other hand, the bank also actively guides customers to handle non-counter services through self-service machines and online banking, which reduces the number of customers gathering and the waiting time for customers.
The Shanghai Branch of Shanghai Pudong Development Bank, located in Lujiazui, Pudong New Area, also resumed business today.
"Although today is the first day of resumption of work, there are still a lot of customers who come to the outlet to handle business and have been in a queue. The customers who come to handle the large-denomination certificate of deposit business today." said Chen Xing, wealth management manager of the Shanghai Branch of Shanghai Pudong Development Bank. , during the epidemic period, the paper large-denomination certificates of deposit could not be renewed when they expired, so many customers went to the outlets to apply for the renewal of large-denomination certificates of deposit today.
"After receiving the notice of resumption of work yesterday, my colleagues and I were very excited to return to a familiar working environment and to meet familiar customers again." Chen Xing told reporters that during the epidemic, they have been keeping in touch with customers, Actively communicate with customers about product expiration and other banking business issues, and do a good job in service work.
The reporter learned from Shanghai Pudong Development Bank that as of now, 19 of the bank's branches in Shanghai have resumed business, and the resumption of work and production has been progressing steadily and orderly.
Foreign banks have also started the process of resumption of work.The Bank of East Asia (China) Shanghai Xintiandi Sub-branch will also be open to the public from June 1, which will resume its wealth management business and over-the-counter services in an orderly manner, becoming the first branch of East Asia China Shanghai Branch to resume work and production.
"Today, on the first day of resumption of work, I was a little nervous. After all, I haven't been out of my community for more than two months, but I am more excited because in the past two months, I have always been with the client. I can't meet, I can only maintain the most basic telephone communication, there is always a layer of estrangement, and some basic businesses cannot be carried out." Zhu Yixiang, financial manager of East Asia China Shanghai Xintiandi Sub-branch, told reporters that he will resume work as soon as possible. The good news informed the customers that the asset allocation plan will be adjusted in a timely manner according to the customers' demands in the follow-up, so as to continue to protect the wealth of the customers.
The first batch of employees of another foreign bank, HSBC Bank (China), also returned to the headquarters building in Lujiazui, Pudong, today for on-site work.
It is understood that since the closure and control of the epidemic in Shanghai, HSBC China has arranged for employees in key positions to be on-site, and all other Shanghai employees work remotely from home, making every effort to ensure the stable and continuous financial services.At the same time, the bank makes full use of the advantages of digital channels, continuously strengthens online services, and provides enterprises with withdrawal convenience under trade financing.
HSBC China told reporters that the bank is actively preparing to ensure that on the basis of meeting the requirements of epidemic prevention and control, the business of offline outlets will be promoted in an orderly manner, and employees will return to work in an orderly manner. Reproduction.It is reported that the bank is the first among foreign banks to launch a special support plan for inclusive finance for small and micro enterprises. The total amount of the special credit fund is RMB 1 billion, and it is equipped with a green channel for credit approval and preferential financing price measures. Through cooperation with guarantee institutions , smart supply chain financing and other means to increase credit for small and micro enterprises.
Bank branches are coming back
With the improvement of the epidemic prevention and control situation in Shanghai, the resumption of work and production of financial institutions in Shanghai is also progressing steadily.
According to the reporter's understanding, on June 1, about 70% of the staff in the head office building of Bank of Shanghai arrived at their posts, and about 30% of the branches in Shanghai resumed business. It is expected that all branches will resume business on June 6.
In addition, the reporter learned from the Shanghai branch of Bank of Nanjing that the bank's business outlets in Shanghai will also resume offline operations from June 6.Among them, the members of the president's office of each branch are guaranteed to be on duty; the branch operation and hall personnel are arranged to be on duty in principle to ensure the service operation of the hall; other lines arrange employees to return to work in stages according to the principle of "necessary, necessary, safe and feasible". From the date of resumption of work to June 19, no more than 70% of the staff will be on duty. Later, it will be dynamically adjusted according to the development of the epidemic situation and the requirements of the epidemic prevention department.
It is reported that in order to meet the resumption of work and production, various bank branches have made sufficient preparations, including cleaning and sterilization of business premises, equipment inspection, installation of digital sentries, and provision of epidemic prevention materials.
In the Shanghai Qibao Sub-branch of Bank of Nanjing, general teller Yang Fan, as one of the first employees to arrive today, carefully checked the office computer operation, intranet link, core system login and other necessary work links.The staff of the Shanghai Zhangjiang Sub-branch of Bank of Nanjing inspected the hall equipment to ensure that there were no potential safety hazards in the hall, and checked the self-service equipment to ensure the normal operation of the self-service equipment.
Wang Yao, the retail manager of the Shanghai Zhangjiang branch of Bank of Nanjing, said that the bank's employees are employed every day with antigens and 72-hour nucleic acid tests. At the same time, they disinfect the business premises twice a day in the morning and in the evening, and use professional ultraviolet equipment to sanitize cash, machinery and equipment. Disinfection is carried out so that customers can use "clean money" and "rest assured money".
As one of the first branches of Bank of Shanghai to resume business in Pudong, the business department of Bank of Shanghai Pudong Branch has also strictly carried out epidemic prevention work after the resumption of business.On the one hand, the access management is strictly implemented, special personnel are set up at the entrance and exit, and digital sentries, site codes, drop test codes, temperature measurement and disinfection work are provided at the entrance; in the queuing area, a 2-meter interval line is set up and the staff guides customers. Keep a safe distance.On the other hand, do a good job in the management of the hall, take the method of limiting the flow, control the number of customers in the hall, set up business processing areas and waiting areas, and maintain the distance between each customer.In addition, resolutely implement environmental disinfection management.Before opening, the business premises were fully professionally disinfected yesterday evening; during the business period, the staff carried out regular and fixed-point disinfection of the business environment.At the same time, the management of cash disinfection was fully implemented, and all cash self-service equipments uniformly closed the circulation function to ensure the safety of customers handling cash business through self-service equipment.
