At eight or nine in the morning on June 1, Lujiazui slowly became lively as usual.Employees of insurance agencies lined up in front of the building, scanning codes in an orderly manner to enter the workplace.The "Daily Economic News" reporter learned that from June 1, insurance institutions have successively arranged for employees to resume work on trial. Next, many insurance institutions may welcome all employees to resume work next week.
"In fact, it doesn't matter whether to start or resume work at work. All employees work online during the epidemic. The company has provided us with very convenient office conditions. There are even many employees who are still stationed in the company during the epidemic and stick to their jobs. , so in terms of work, it is basically seamless." An employee of Ping An Annuity said in an interview.
With the gradual stabilization of the epidemic situation in Shanghai, in order to ensure the smooth operation of various financial and insurance services after the resumption of work and production and business resumption in various industries in the city, and upholding the original intention of serving the people's better life, China Life Insurance Co., Ltd. Shanghai Branch (hereinafter referred to as "China Life Insurance Shanghai Branch") The headquarters and 19 grass-roots units within its jurisdiction officially resumed work and production, striving to contribute to the normal development of Shanghai's economic and social development, and strive to get out of the "acceleration of serving people's livelihood and stable development". ".
The relevant person in charge of Ping An Property & Casualty Shanghai Branch stated that it is actively carrying out work related to resumption of work and production and supporting the resumption of work and production in various industries. Apply for policy extensions as soon as possible for eligible auto insurance customers.
Business outlets open to welcome customers
On the first day of resumption of work, the Shanghai Songjiang Branch of PICC Property and Casualty opened its doors to welcome customers.Many customers came to handle "Huhuibao" and other related businesses one after another.Judging from the on-site situation, most of the customers who go to the business outlet to handle business are elderly customers. Customers only need to scan the "place code" to enter the outlet, and the process is convenient and fast.
The assistant to the general manager of the Shanghai Songjiang Branch of PICC Property and Casualty said that the branch resolutely implemented the "five things" (temperature measurement, code verification, registration of visitors, wearing masks, and maintaining a distance of more than 1 meter) in key places. Set up "place codes", "digital sentries" and isolation areas, coordinate the number of customers handling business in the hall in real time according to the passenger flow situation, insist on disinfecting three times a day, and after each customer finishes the business processing, the counters, tables and chairs are cleaned up. A local antivirus to create a safe and secure service environment for customers.
In the Lujiazui branch of Taiping Life Insurance, it also welcomed the first customer to handle business after the first day of resumption of work.Zhang Chenghui, head of Taiping Life Lujiazui Branch Company, introduced the resumption of offline counter services. In order to fully support the resumption of work and production, the operation service counter of Taiping Life Shanghai Branch resumed offline counter services on June 1, and many customers came to Over the counter for insurance business."Now we will resume offline office and external business acceptance, and fully meet customers' daily insurance service needs." Zhang Chenghui said.
Today, the first batch of nine customer service centers of China Life Insurance Shanghai Branch resumed business today.In order to ensure the safety and health of our customers, the nine customer service centers have fully completed the key sanitization work in the outlet area and machinery and equipment before opening, and will also maintain normal sanitization work after the opening.The remaining customer service centers will also make active preparations according to the requirements of epidemic prevention, and gradually resume business in an orderly manner.
Help employees get rid of "home syndrome"
"I feel moved and excited, and I am grateful for Shanghai's ability to effectively control the epidemic and regain its fireworks. At the same time, I can finally return to the workplace today, I can meet friends who I haven't seen for two months, and I can work with a large display screen. I’m still very excited, and I had some insomnia last night.” An employee from Ping An Annuity Insurance said in an interview that many partners feel the same.
This is one of the first small partners of Ping An Annuity Insurance to resume work. By next Monday (June 6), all the staff of the company will return to the workplace.It is understood that Ping An Annuity Insurance also arranged psychological counseling for employees to "wake up their minds and bodies" to ensure that every employee can get rid of the "home syndrome" and welcome work and life after returning to work with full enthusiasm.
According to the relevant person in charge of the company, the company actively responds to government policy requirements and strictly implements mechanisms such as site disinfection, 72-hour nucleic acid test certificates, digital sentinels, body temperature detection and wearing masks to ensure the safety and orderly resumption of work.In addition, sufficient masks, disinfectants, food and various living materials have been prepared to fully protect and respond to emergencies.
As the first batch of "white list" enterprises of financial institutions in Shanghai, with the approval of the relevant government management departments, the first batch of personnel of China Life Insurance Shanghai Branch has taken the lead in returning to the workplace in the China Life Financial Center Building on Yincheng Road on May 29. , make preparations for the resumption of work and production in advance.
From June 1st to 2nd, some employees of Lujiazui Cathay Life Insurance will first enter the workplace and conduct a stress test for orderly resumption of work. While maintaining health and life safety, we will strive to create and protect an "epidemic-free" work environment.
Take multiple measures to improve the efficiency of online services
The manager of the Product and Marketing Office of the Health Service Department of Ping An Annuity Headquarters said that as the first professional pension insurance company in the industry, Ping An Annuity fully supports the resumption of work and production of enterprises. While providing one-to-one services to large enterprises, it actively responds to national policies , to provide insurance protection services to support the smooth resumption of work and production of small and micro enterprises, and solve their worries.
Specifically, in terms of products, the company has simple insurance packages that can quickly respond to customer needs and can also be customized according to customer needs.In response to the epidemic, the company has expanded the new crown death liability with an insured amount of 200,000.At the same time, the procedures are fully online, which can realize online support from insurance application, addition or reduction of insurance to claims settlement.For individuals infected with COVID-19 who purchase compensatory medical insurance, Ping An Annuity Insurance provides 10 emergency service measures, including cancellation of drug restrictions, cancellation of diagnosis and treatment item restrictions, claim settlement without an insurance policy, and prepayment of claims.
In response to the tight cash flow of enterprises under the influence of the epidemic, China Life Insurance Shanghai Branch provides enterprises with monthly, quarterly, semi-annual and other flexible premium payment methods to ease the pressure on corporate capital turnover; For enterprises that cannot complete the renewal in time, after the enterprise provides the employee list for filing, it can seamlessly connect to the insurance period of the previous year, or retroactively take effect on a specified date, so as to effectively protect the insurance rights and interests of the employees of the enterprise.
In addition, during the epidemic, China Life Insurance Shanghai Branch took various measures to improve the efficiency of online services, and launched measures such as "air customer service" to ensure that the efficiency and quality of claim settlement services will not be reduced due to the epidemic. Nearly 150,000 claims were settled, and efforts were made to provide timely guarantees for the resumption of business and the personal safety of employees; the implementation of the Shanghai state-owned enterprise policy on rent reduction and exemption for small and micro enterprises and individual industrial and commercial households, the first batch of rent reductions exceeded 1.6 million yuan; free of charge to the general public Citizens donated more than 80,000 copies of the "Year of the Tiger Ruyibao Insurance Product Portfolio", which includes new crown protection and transportation protection.
During the lockdown period, Ping An Property & Casualty has completed 13,134 rescue orders in Shanghai, and provided free rescue services to 11,726 customers, with a favorable rate of 99.3% from customers.From March 10 to May 30, 264 claims adjusters from Ping An Property & Casualty Shanghai held their positions and provided auto insurance claims-related services to 19,495 car owners. The average processing time was 4.93 days, and the fastest case processing time was 8 minutes.
