At present, Shanghai is starting to resume work and production in an orderly manner. Wu Gang, general manager of Ping An Life Insurance Shanghai Branch, said in an exclusive interview with a reporter from "Daily Economic News" that Ping An Life Insurance Shanghai Branch has taken a number of measures to provide agent teams with anti-epidemic measures. Exclusive condolences and support to ensure the daily operation of the agent team and support the resumption of work and production.
Image source: Photo courtesy of the interviewee
From June 1st, Shanghai has entered the stage of fully restoring normal production and living order.Wu Gang said that Ping An Life Shanghai Branch will follow up the policy requirements in a timely manner, adhere to the joint management of epidemic prevention and control, resumption of work and production, and safe operation, and do its best to restore normal business order in an orderly manner.Entering the stage of normalized epidemic prevention and control, the company will more firmly follow the path of digital reform, making customer service more targeted and matching, and further improving customer satisfaction; at the same time, in terms of team management, the company will also guide the team to continuously improve their autonomy Management ability, continuously improve business behavior, and solidly realize the high-quality transformation of the team.
At present, the business workplaces and outlets of the branch are gradually implementing the overall planning for the complex.
Wu Gang said that during the epidemic, the headquarters of Ping An Life issued a "special anti-epidemic condolence fund" to the Shanghai branch, sending loving condolences to more than 7,000 business partners in batches.Recently, in order to welcome the resumption of work and production, following the "Special Anti-epidemic Consolation Fund" activity, Ping An Life has developed a "Special Activities for Resumption of Work and Care" for the agents of Shanghai Branch.It is reported that in the first week of the resumption of work and production of the business units of Ping An Life Shanghai Branch, each agent will receive five "return to work condolence packages".
Wu Gang also said that during the epidemic, Ping An Life Shanghai Branch adhered to "customer first, service first" and launched a number of customer service measures.
In order to ensure the quality of customer policy services, Ping An Life has continued to launch full-process online services, enabling services such as online business handling, online consultation with doctors, and online consultation; .
In terms of claims service, during the epidemic, the routine process of claim service of Ping An Life Shanghai Branch has always been smooth, and various service measures such as underwriting and claims have also been implemented online simultaneously, including online insurance application for the whole process, 100% electronic policy, etc.
Data show that since the beginning of March, Ping An Life Shanghai Branch has settled about 310,000 claims and survival benefits, with a total amount of about 1.14 billion.Among the medical insurance claims cases, "flash claims" accounted for 36%, and the fastest was 1 minute and 58 seconds.
In addition, Wu Gang introduced that during the epidemic, the internal and external employees of the branch continued to participate in the community epidemic prevention work. According to incomplete statistics, more than 1,300 internal and external employees of the branch participated in community volunteer activities, and the total service time exceeded 20,000 hours; serving the community, customers, and the public, actively and orderly carrying out various volunteer services, standing on the front line of guarding the "Shanghai" homeland.
