At 17:00 on June 1, an earthquake of magnitude 6.1 occurred in Lushan County, Ya'an City, Sichuan, with a focal depth of 17 kilometers.As of 19:40, some townships in Lushan County and Baoxing County were affected by the earthquake, and Ya'an City received reports of 4 deaths and 14 injuries.
After the earthquake, Ping An's insurance subsidiaries quickly launched emergency measures such as customer investigation and emergency rescue, and opened green claims settlement channels.As of 20:00 on June 1, Ping An had received a total of 4 customer reports, all of which were reported by auto insurance.Ping An Property & Casualty immediately contacted customers and followed up in a timely manner.At 20:08, Ping An Property & Casualty completed the first auto insurance payment, with a claim amount of 4,000 yuan. It only took 2.5 hours from reporting the case to closing the case.
It is reported that Ping An immediately set up a major emergency response team headed by Ji Guangheng, deputy general manager of the group. Zhu Yougang, Chairman of Ping An Health Insurance, Hu Yuefei, President of Ping An Bank, Sheng Ruisheng, Secretary of the Board of Directors and Brand Director of the Group, and Wang Zhiliang, Group Administrative Director, were the deputy leaders. Meetings, coordinating the emergency response, customer investigation, claims services and other work.
At present, Ping An's life insurance, property insurance, pension insurance, health insurance, etc. have launched contingency plans for major emergencies, established emergency response teams to verify and investigate customer conditions, and launched the cancellation of designated hospitals, non-policy claims services, and medical expenses advance payment. , provide psychological counseling and other emergency services.Regardless of whether you are a Ping An customer, you can contact the customer service staff for assistance by dialing the 24-hour service hotline 95511 of China Ping An.
Natural disasters are ruthless and human beings are affectionate!Ping An will continue to pay close attention to the progress of the disaster, fully assist the rescue in the earthquake area, continue to check the situation of customers, and ensure that various emergency, claims and care service measures are in place.
Ping An Life Insurance
1. Deploy a 7*24-hour dedicated line duty mechanism during disasters, and comprehensively monitor online and offline;
2. Green claims settlement channel: provide customers with online active acceptance, intelligent reduction and exemption of materials, cancel the restrictions on designated hospitals, and can not determine the level of disability. Customers, prepay compensation according to the estimated level of disability, and for customers who prove the loss of materials, they can simplify the materials and carry out claims settlement in a timely manner;
3. Active claim settlement service: Quickly pay the claim settlement, if the customer asks for door-to-door payment, the company will take the initiative to deliver the claim settlement at the door, and arrange for the claim settlement personnel to condolence and visit;Emotional counseling and warm care;
5. Secondary disaster early warning: According to the impact degree and scope of the disaster, the secondary natural disaster early warning will be issued in a timely manner.
Ping An Property & Casualty
1. Open the 24-hour 95511 emergency contact hotline, add emergency disaster response guidelines such as reporting and rescue, and provide self-rescue methods and process guidelines;
2. Open a green channel for claims settlement: immediately check the company's underwriting situation, and provide 7*24 Hourly report acceptance, open the official website, WeChat, Weibo, Ping An Good Car Owner App, Ping An Enterprise Treasure App and other online reporting and quick claims channels;
3. Rescue assistance: cooperate with local rescue companies and cooperative units to dispatch surrounding rescue resources to ensure 7 *24-hour rescue work;
4. Relief and exemption documents: For property insurance cases of less than 50,000 yuan affected by this accident, there is no need to provide maintenance contracts, invoices and other certificates, and original financial account books; Those who have been diagnosed and have met the conditions for the payment of accidental disability stipulated in the contract can no longer be assessed separately;
5. Cancel the restrictions on services in designated hospitals; cancel the restrictions on self-paid drugs and diagnosis and treatment items; simplify the application procedures for accidental death claims;
6. Indemnity in advance, fast Receipt: Actively make pre-compensation for some of the losses that have been determined, and take the initiative to send compensation to the door after the conclusion of a particularly major case.
Ping An Annuity Insurance
1. Open the green claims settlement channel: Special personnel will be arranged to guide the whole process and give priority to the claim settlement application of the customers who are at risk.
2. Cancel the restrictions on designated hospitals: customers who are out of danger can seek medical treatment nearby, and are not subject to the hospital level restrictions stipulated in the terms.
3. Claim settlement without insurance policy: For the out-of-risk customers, after verifying that the basic information of the policy is consistent with the company's information database, they can accept the claim without a policy; simplify the claim settlement procedures;
4. Condolences and visits: condolences and visits to the clients treated in the hospital and the family members of the deceased clients.
5. Prepayment of indemnity: For customers who are treated in the hospital, we provide prepaid indemnity settlement services to relieve the pressure on customers' funds for medical treatment.
6. Door-to-door service: Arrange special personnel to provide active services such as handling claims on behalf of clients or their family members, collecting claims materials on-site, and paying claims on-site.
7. Open service hotline: Open 7*24 hours 95511-6 customer service hotline to ensure smooth customer communication channels.
Ping An Health Insurance
1. Provides injured Ping An customers with medical expense settlement or advance payment services within the scope of the Ping An network hospital;
2. Exempts pre-authorization for customers injured in this accident;
3. Opens a green channel for quick claims settlement, giving priority to major emergencies Event claims;
4. Simplify claims materials.
