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To be "a bank that serves with heart", Minsheng Bank Chongqing Branch provides door-to-door service to relieve people's worries

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2022-06-23 20:54:05

In order to bring more considerate and convenient financial services to the elderly in mountain cities, Minsheng Bank Chongqing Branch adheres to the original mission of "serving the public and loving the people's livelihood", and creates a service system of "Le Lao Finance", focusing on the service needs of the elderly, and continuously providing door-to-door services. , to effectively provide services for the convenience and benefit of the people, to solve problems and worries for the elderly, and to enhance the sense of gain, security and happiness of the elderly.

Mr. Gao, an elderly customer, is the beneficiary of the Lelao Financial Services of Minsheng Bank Chongqing Branch. In April this year, Mr. Gao suffered a sudden illness and urgently needed a large amount of funds for treatment. However, he has been in a coma, and his family is very anxious because he cannot withdraw the funds from the 3-month revolving financial management product he has purchased. After learning about the situation, the wealth management manager of the Chongqing Chaotianmen Branch of Minsheng Bank immediately contacted the head office to seek a solution, and took the initiative to go to the hospital to handle the redemption of wealth management products for Mr. Gao, solving the problem of the use of customer funds.

The wealth management manager of Minsheng Bank Chongqing Chaotianmen Sub-branch came to handle business for customers. Photo courtesy of Minsheng Bank Chongqing Branch

Recently, Mr. Xu, a client, heard from his family that his financial management has fluctuated a lot recently, and he was worried that the foundation he held was at risk, so he contacted the account manager of Minsheng Bank Chongqing California Branch to find out.

After learning that Minsheng Bank Chongqing Branch could provide Lelao Finance on-site service, Mr. Xu called the service hotline to make an appointment for the bank's staff to come to the door to sort out products. During the service process, the bank's staff patiently analyzed the current economic situation, carefully explained the risks of wealth management products, and taught customers how to operate mobile banking to check profit and loss. "Minsheng Bank's service is really thoughtful, and the staff are very enthusiastic, patient and responsible." Customers praised the bank's considerate service.

The staff of Minsheng Bank Chongqing California Branch provide door-to-door service. Photo courtesy of Minsheng Bank Chongqing Branch

Such a case is just a microcosm of Minsheng Bank Chongqing Branch's practice of "a bank that serves with heart". In the future, Minsheng Bank Chongqing Branch will continue to adhere to the original intention of financial services, focus on the service needs of the elderly, and continue to improve service quality. Attentive service, escort the elderly in their happy old age.

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