Recently, JD Allianz Property Insurance Co., Ltd. (hereinafter referred to as "JD Allianz") has received attention for its claims against bank card fraud.A report posted a screenshot showing that a claim application required the Beijing branch of JD Allianz Property & Casualty Insurance to be responsible. The audit result stated that the reported fraudulent transaction did not fall within the scope of insurance liability and could not be processed for claims; thus triggering a dispute over the difficulty of making claims on the platform.
On the Black Cat Complaint [Complaint Entry] platform, screenshots of claims settlement progress are posted for related complaints.When the user responded to the customer service of the stolen platform, he denied informing others of personal information or conducting abnormal transactions with the merchant.The platform customer service told him that the insurance company determined that the loss did not belong to the scope of claims.The complaint was filed in May and has yet to appear resolved.
During the same period, another complaint was posted with an appendix audio file.The party also mentioned the issue of stealing when talking to the customer service, and said that he was asked by the platform if he clicked on an unknown link.According to the parties, after purchasing the virtual recharge card, the product was taken off the shelf without receiving the goods; the insurance company stated that it was not within the scope of compensation.
In addition to the difficulty of claim settlement, the claim settlement efficiency of JD Allianz Property & Casualty Insurance has been questioned.On June 28, some complainants posted screenshots of the progress of claims settlement and customer service conversations.The progress of the claims settlement shows that the claim application for the Jingdong Allianz Ant Insurance Protection Plan purchased by it will be reviewed on June 8, and it is prompted that the review will be completed within 5 working days. If the initial review is passed, the general case will be reviewed within 10 working days. Finish.According to the screenshot, the customer service said that the day is the tenth working day, and the claim will be reviewed as soon as possible.According to the complainant's statement, after calling twice to urge the review, there was still no result until the 28th.Similar complaints occur from time to time.
Complaints about the difficulty and efficiency of claim settlement involve various products of JD Allianz Property & Casualty Insurance, including broken screen insurance, isolation insurance, price insurance, compulsory traffic insurance, freight insurance, etc.
According to statistics from the Guangdong Banking and Insurance Regulatory Bureau, in the first quarter of 2022, JD Allianz ranked first among property insurance companies in terms of complaints per 10,000 policies, with a median of 0.26 complaints per 10,000 policies from property insurance companies. 2.61 pieces per 10,000 pieces.In 2021, the Guangdong Banking and Insurance Regulatory Bureau received 67 complaints about JD Allianz.
According to reports, in 2021, JD Allianz will accept a total of 311 formal complaint cases transferred from regulatory authorities; claims disputes account for 74.68%, underwriting disputes account for 14.28%, and other disputes account for 11.04%; 59.09%, auto insurance 29.95%, travel insurance 2.92%, group insurance 2.60%, and other insurance 8.44%.
The scope of experience of JD Allianz includes property damage insurance, liability insurance (including compulsory motor vehicle traffic accident liability insurance), credit insurance, guarantee insurance and other property insurance, short-term health insurance, accident insurance, and reinsurance business of the above businesses.At the same time, it also includes the mutual agency insurance business with Sino-German Allianz Life Insurance Co., Ltd. (hereinafter referred to as "Sino-German Allianz") in areas where both parties are approved to operate insurance business.
The consolidated income statement shows that in 2021, Jingdong Allianz’s operating income will be 3.2 billion yuan, including insurance business income, investment income, etc.; due to the sharp increase in operating expenses such as compensation expenses, the operating loss during the reporting period is 80.55 million yuan, which is included in the income tax loan. After the project and so on, the net profit was 2.64 million yuan, which has shrunk significantly year-on-year.The company's income statement shows that JD Allianz has an operating income of 3.2 billion yuan and a net loss of 5.23 million yuan.
In 2021, the top five commercial insurance types of JD Allianz’s original premium income include liability insurance, return shipping insurance and other insurance, short-term accident health insurance, motor vehicle insurance, and property insurance, with indemnity expenses of 350 million yuan, 840 million yuan, 880 million yuan, 150 million yuan after 270 million yuan.
According to the official website of Jingdong Allianz, its predecessor was funded and established by the German Allianz Insurance Group in 2003. In July 2018, it was approved to increase capital to introduce shareholders such as Jingdong. In October of the same year, it was approved to be changed to Jingdong Allianz Property Insurance Co., Ltd.
According to industry and commerce information, in August 2019, in addition to Allianz SE, the former Allianz Property & Casualty Insurance added a new shareholder, Beijing Jingdong Sanbai Lu Shidu E-Commerce Co., Ltd., with a shareholding ratio of 30%; Zhongyuan Xinda Knowledge Property Rights Agency Co., Ltd., with a shareholding ratio of 12.4%; Shenzhen Huijing Tongda Business Consulting Co., Ltd. (hereinafter referred to as "Huijing Tongda"), with a shareholding ratio of 4.27%; Shanghai Yingxue Investment Management Center (Limited Partnership) (hereinafter referred to as "Yingxue Investment"), with a shareholding ratio of 3.33%.
It is worth noting that because Huijing Tongda and Yingxue Investment became the executors, the equity of JD Allianz held by the two shareholders was judicially frozen.The legal person of Huijing Tongda is Qianshan Capital, and the shareholders are two other natural persons; behind Yingxue Investment is Yingxue Capital, a private equity investment institution.
